The challenges and issues of e-government in Indonesia from citizen ' s perspective

Each ministry and local government in Indonesia has a separate service to serve the citizens. But with the e-government ministries and local government should be able to further improve public services for citizens and centralized. In this research will be analyzed on the challenges and issues that occurred in Indonesia from the perspective of service for citizen in order to avoid unnecessary inconvenience and red tape in regard to moving, living, studying, working, shopping or simply travelling abroad. Analyze in this research using qualitative method to describe the current condition of each element especially in challenges and issues that occurs. The groups of services for citizens that analyzed in this research are Travel, Work and Retirement, Vehicles, Residence formalities, Education and Youth, Health, Family consumers which results from this research could leads government to focus on improvements to enhance public services for citizens.


Introduction
Almost every citizen will deal with government agencies for the purposes of public administration.A wide variety of residence documents and business documents require citizens to interact with government officials at various institutions.Unfortunately, the services provided until now considered not satisfactory.The existence of One Roof Service Unit (UPTSA) at the municipal or district government level, has not provided effective service even far to be communicative.State Service to its citizens is a mandate contained in the 1945 Constitution and clarified again in Law no. 25 of 2009 on Public Service.The Public Service Law sets forth the principles of good governance in order for government functions to be effective.Public services are undertaken by government agencies or counterparties to strengthen democracy and human rights, promote economic prosperity, social cohesion, reduce poverty, improve environmental protection, be wise in the utilization of natural resources, deepen trust in government and public administration.Various public service providers belonging to the government should reflect on past experiences, when many criticisms are directed at improving the quality of public services.Government agencies are always saggy in providing public services.Management of ID cards, Driving License (SIM), Building Permit (IMB), the difficulty of obtaining easy and quality education services, health services that most people cannot afford, etc., are a small part of the example of public servants' messiness.This is certainly against the spirit of reform that has been running for more than a decade.The main factors that hamper good public services can be seen from two sides, namely bureaucracy and public service standards.It is common knowledge that within the body of the Indonesian state government at all levels and types it has a long bureaucratic structure, fat, and convoluted (1).

Research Method
This research conducted investigations the challenges and issues of E-Government in Indonesia seen through the services for citizens.Firstly, the author of this paper searched the important component of the the services for citizens of E-Government in Indonesia by google and found as Travel, Work and retirement, Vehicles, Residence formalities, Education and youth, Health, Family and Consumers (2).and then, the author analyze the challenges and issues of the group above.Secondly, the author of this research focused on this concept, this concept is choose because this concept has complete components to study this research.Thirdly, the author collect the data related to this concept.Including the responsibility, website, description of each element of this concept over google and use books and journals related to this topic.Then, next steps are collected terms which relevance to research philosophy, methodologies and methods and also counted how many papers for the term.Fourthly, the collected terms identified and categorized into Research Paradigms, Research Approaches, Research Methodologies, Research Methods, Way to conclusion and other.Final, from the steps above author conclude what are the challenges and the issues happening to this concept of E-Government in Indonesia seen through the services for citizens.

Finding and Analysis
In this section, the authors of this paper present classification of research philosophy and methodologies in E-Government area.The collected data will be classified into research paradigms, research approaches, research methodologies, research methods, way to conclusion and others also conclude what are the challenges and the issues happening to this concept of E-Government in Indonesia seen through the services for citizens.
The services for citizens of E-Government in Indonesia in this paper divided into 8 elements.Will explained below started from responsibility, website, description until challenges and issues of each element:       Services for citizens in e-government is one of the most important things in e-government because the main user in e-government is citizens itself.For that, the government of Indonesia should be more focused at least to the 8 elements mentioned above.

Figure 3 .
Figure 3. Work and retirement (working abroad, finding a job abroad, retiring abroad).