Analysis of PDDikti Website User Satisfaction Using Webqual
Abstract
Keywords
Full Text:
PDFReferences
Agung, Gregorius. 2001. WAP (Wireless Application Protocol) Programming dengan WML. Panduan. Yogyakarta.
Akbar, Yuzi. 2016. Hubungan Intensitas Mengakses Sosial Media Terhadap Perilaku Belajar Mata Pelajaran Produktif Pada Siswa Kelas XI Jasa Boga di SMK 3 Klaten. Skripsi Universitas Negeri Yogyakarta.
Andarwati, S. R. & Sankarto, B. S. (2005). Pemenuhan Kepuasan Penggunaan Internet Oleh Peneliti Badan Litbang Penelitian Bogor. Jurnal Perpustakaan Pertanian, 14 (1).
Andreas B. Eisingerich dan Gaia Rubera. 2010. “Drivers of Brand Commitment: A Cross National Investigation”, Journal of International Marketing, Vol. 18 No. 2
Arikunto. 2006. Prosedur Penelitian Suatu Pendekatan Praktek. Jakarta : PT. Rineka Cipta
Barnes and R. Vidgen, “WebQual : An Exploration of Web-site Quality.” 1998
Barnes, Stuart J and Richard T Vidgen. 2001. WebQual: An Exploration of Web Site Quality. Schoo of Management, University of Bath, Bath.
Barnes, S. J., dan Vidgen, R.T. (2002). Assessing e-commerce quality with WebQual: An evaluation of the usability, informaton quality, and interaction quality on Internet bookstores. Journal of Electronic Cormerce Research.
Bekti, Bintu Humairah. 2015. Mahir Membuat Website dengan Adobe Dreamweaver CS6, CSS dan JQuery. Yogyakarta: ANDI
Bressolles, G dan Durrieu, F. (2011). Service Quality, Customer Value and Satisfaction Relationship Revisited for Online Wine Website. In 6th AWBR International Conference. France.
Chen, Y. T., dan Chou, T. Y. (2012). “Exploring the continuance intentions of consumers for B2C online shopping: Perspectives of fairness and trust”. Online Information Review, Vol. 36(1), pp. 104-125.
Crosby, Philip .1996. Quality is still free: Making Quality Certain in Uncertain Times. McGraw-Hill.
Crosby, Philip B. (1979). Quality is Free. New York: Mc-Graw Hill Book Inc
Erickson. 2011. Hubungan Intensitas Mengakses Situs Jejaring Sosial dengan Kemampuan Interaksi Sosial pada Mahasiswa 2011 Fakultas Kedokteran UNS. Surakarta, Universitas Sebelas Maret Surakarta, Skripsi
Fandy Tjiptono and Gregorius Chandra. 2007. Service, Quality Satisfaction. Andi Ofset. Yogyakarta.
Fandy Tjiptono. 2012. Strategi Pemasaran, ed. 3, Yogyakarta, Andi.
Ghozali, Imam. 2008. Aplikasi Analisis Multivariate dengan Program SPSS. Semarang: Badan Penerbit Universitas Diponegoro
Hasan, L., 2014. Evaluating the Usability of Educational Websites Based on Students’ Preferences of Design Characteristics. International Arab Journal of e-Technology, 3(3), pp.179–193.
Hidayat, Rahmat. (2010). Cara Praktis Membangun Website Gratis : Pengertian Website. Jakarta : PT Elex Media Komputindo Kompas, Granedia
Ismoyo, Bani Nugroho, et al. 2017. ‘Service Quality Perception’s Effect On Customer Satisfaction and Repurchase Intention’. Journal European Business and Management. Vol 3 No. 3 pp.37-46.
Kartono, Kartini dan Gulo, Dali. 2003. Kamus Psikologi. Bandung: Pionir Jaya.
Kim, Jiyoung., dan Lennon, Sharron J. (2013). Effects Of Reputation And Website Quality On Online Consumers' Emotion, Perceived Risk And Purchase Intention: Based On The Stimulus-OrganismResponse Model. Vol. 7 Issue: 1, 33-56. Journal of Research in Interactive Marketing.
Lovelock, Christopher. dan Wirtz, Jochen. (2011). Service Marketing: People, Technology, Strategy7th Edition. New Jersey: Pearson.
Masthori, A., Nugroho, H.A. & Ferdiana, R. 2016. Penggunaan Metode Webqual Modifikasi dalam Evaluasi Kualitas Layanan Website Pemerintah Daerah The Use of Modified Webqual Method in Evaluation of Website Service Quality of Local Government. Jurnal Pekommas, 1(1): 57–68
Napitupulu, Darmawan Baginda. 2017. Evaluasi Kualitas Website Universitas XYZ Dengan Pendekatan Webqual oleh Pusat Penelitian Sistem Mutu dan Teknologi. Jurnal.
Nurhayati, “Analisa Website Puslit Indonesia Dengan Menggunakan WebQual Untuk Pengukuran Kualitas Website,” 1998.
Olsina, Luis, e. a. (2006). Web Quality. Springer , 10.1007/3-540-28218-1_4, 109-142.
Parasuraman, valarie A. Zeithaml, Leornard. Berry, 1985, “A Conceptual Model of Service Quality and Implication for Future Research” (Journal of Marketing).
Parasuraman, valarie A. Zeithmal, Leornard L. Berry, 1990, “Delivering Quality Service : Balancing Customer Perception and Expectations” (The Free Press).
Pullinger, D., and A. Bailin. 2010. Reporting on progress: Central government websites 2009/10. Central Office of Information, London.
Pratminingsih, Sri., et al. 2013. Factors Influencing Customer Loyalty Toward Online Shopping. International Journal of Trade, Economics and Finance, Vol. 4, No. 3, June 2013.
Riduwan. (2005). Skala Pengukuran Variable Penelitian. Bandung : Alfabeta
Saladin, Djaslim, 2003, “Intisari Pemasaran dan Unsur-unsur Pemasaran”, Cetakan Ketiga, Bandung : Linda Karya
Sugiyono. 2010. Metode Penelitian Pendidikan Pendekatan Kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta
Sugiyono. (2017). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung : Alfabeta, CV
Sekaran, Uma dan Roger Bougie, (2017), Metode Penelitian untuk Bisnis: Pendekatan Pengembangan-Keahlian, Edisi 6, Buku 1, Cetakan Kedua, Salemba Empat, Jakarta Selatan 12610.
Shin JK, Chung KH, Oh JS, Lee CW.2013. “The Influence Of Site Quality On Repurchase Intention In Internet Shopping Through Mediating Variable: Student Cases In South Korea. Manajemen 33 (3): 453-463.
S. Monalisa, “Analisis Kualitas Layanan Website Terhadap Kepuasan Mahasiswa dengan Penerapan Metode WebQual ( Studi Kasus : UIN Suska Riau )”, 2016.
Tandon, U., Kiran, R. and Sah, A.N. 2017. "Analyzing Customer Satisfaction: Users Perspective Towards Online Shopping”. Nankai Business Review International, Vol. 8 Issue: 3, pp.266-288
Tandon, U., Kiran, R. and Sah, A.N. 2017. “Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention”. An Emerging Economy Case. Service Science 9 (2) : 106-120.
Tse dan Wilton (1988). Kepuasan Pelanggan, jilid 2. Edisi ketiga. Klaten : PT. Indeks Kelompok Gramedia.
Umi Narimawati. 2008. Metodologi Penelitian Kualitatif dan Kuantitatif, Teori danAplikasi. Bandung: Agung Media.
Warjiyono. and Mei Hellyana, Corie. 2018. PENGUKURAN KUALITAS WEBSITE PEMERINTAH DESA JAGALEMPENI MENGGUNAKAN METODE WEBQUAL 4.0.Jurnal Teknologi Informasi dan Ilmu Komputer Vol. 5, No. 2, Mei 2018, hlm. 139-146
Wicaksono, B.L., Susanto, A., Winarno, W.W. (2012). Evaluasi Kualitas Layanan Website PUSDIKLAT BPK RI Menggunakan Metode Webqual Modifikasian dan Importance Perfomance Analysis. Media Ekonomi & Teknologi Informasi, 19 (1), 21-34.
Yan, P. & Guo, J. 2010. The Research of Web Usability Design, Computer and Automation Engineering (ICCAE), pp.480–483. IEEE. USA.
Zeithaml, Valirie A., &, Mary Jo. (2003). Service Marketing Integrating Customer Focus Across The Firm. New York: McGraw-Hill Companies.
Zhou, T., Lu, Y., & Wang, B. (2009). The relative importance of website design quality and service quality in determining consumers’ online repurchase behavior. InformationSystemsManagement,26(4),327337.https://doi.org/10.1080/10580530903245663.
DOI: http://dx.doi.org/10.12962/j23546026.y2020i6.11144
Refbacks
- There are currently no refbacks.
View my Stat: Click Here
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.