Measurement of Sigma Level from Consumer Sound Side in Fried Oil Product
Abstract
Keywords
Full Text:
PDFReferences
D. Kim, “CTQ for service quality management using web-based VOC: With focus on hotel business,” J. Theor. Appl. Inf. Technol., vol. 96, no. 22, pp. 7464–7472, 2018.
R. Mustapha and N. F. Habidin, “Using DMAIC in Improvement of Customer Satisfaction and Facilities provided at Commuter Stations,” Int. J. Acad. Res. Bus. Soc. Sci., vol. 6, no. 12, pp. 821–836, 2017, doi: 10.6007/ijarbss/v6-i12/2564.
H. Fransiscus, C. P. Juwono, and I. S. Astari, “Implementasi Metode Six Sigma DMAIC untuk Mengurangi Paint Bucket Cacat di PT X,” J. Rekayasa Sist. Ind., vol. 3, no. 2, pp. 53–64, 2014, doi: 10.26593/jrsi.v3i2.1297.53-64.
M. I. Qureshi, N. Bashir, K. Zaman, N. Sajjad, and S. Fakhr, “Customer Satisfaction Measurement and Analysis Using Six Sigma in Telecom Sector of Pakistan,” Eur. J. Sustain. Dev., vol. 1, no. 1, pp. 53–68, 2012, [Online]. Available: https://www.ecsdev.org/images/V1I1/volume 1 issue 1 4.pdf.
R. McAdam, J. Davies, B. Keogh, and A. Finnegan, “Customer-orientated Six Sigma in call centre performance measurement,” in International Journal of Quality & Reliability Management, 2009, vol. 26, no. 6, pp. 516–545, doi: 10.1108/02656710910966110.
DOI: http://dx.doi.org/10.12962/j23546026.y2020i1.11361
Refbacks
- There are currently no refbacks.
View my Stat: Click Here
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.