The Important Role of Emotional Intelligence to Face Competitive Business

Adisti Prita Andiani, Dhia Qomara Rizani, Rosa Khoirunnisa, Khairunnisak Khairunnisak

Abstract


For now, emotional intelligence is a hot topic to discuss, but how important is the emotional intelligence for organisation. To find the answer, this research widen the concept of emotional intelligence in competitive business world. Today, given the progress of the nature business world is highly competitive, it is important for bussinesmen to be more creative, innovative, initiative, and optimistic so they can deal with misfortunes events and defeats. The paper takes the form of an examination of the relevant literature and divergent thinking from related topic emotional intelligence and competitive business. Researchers found skill is a core element for each candidate to be a better individual, especially in the business world. Emotional intelligence is something entrepreneur and leader must possed. Emotional intelligence helps us to be more confident, socially enggaged, motivated, well-controlled, open minded in communicating, and also can make us more successful. Thus, it helps to estabilish healthier communication that can be used to reduce conflict within the organisation

Keywords


emotional; intelligence; business; competitive

Full Text:

PDF

References


T. Colakoglu, “The problematic of competitive intelligence: How to evaluate& develop competitive intelligence?,” in Procedia - Social and Behavioral Sciences, 2011, vol. 24, pp. 1615–1623, doi: 10.1016/j.sbspro.2011.09.075.

M. Quaddus and A. G. Woodside, Sustaining Competitive Advantage Via Business Intelligence, Knowledge Management, and System Dynamics. Emerald Group Publishing, 2015.

A. Goyal and K. B. Akhilesh, “Interplay among innovativeness, cognitive intelligence, emotional intelligence and social capital of work teams,” Team Perform. Manag., vol. 13, no. 7–8, pp. 206–226, 2007, doi: 10.1108/13527590710842538.

A. J. Cozijnsen, W. J. Vrakking, and M. Van Ijzerloo, “Success and failure of 50 innovation projects in Dutch companies,” Eur. J. Innov. Manag., vol. 3, no. 3, pp. 150–159, 2000, doi: 10.1108/14601060010322301.

D. Paper, R. Chang, and J. J. Rodger, “The role of creativity in business improvement paradigms: US versus Japanese firms,” J. Syst. Inf. Technol., vol. 4, no. 1, pp. 8–22, 2000, doi: 10.1108/13287260080000750.

L. Neophytou, “Emotional intelligence and educational reform,” Educ. Rev., vol. 65, no. 2, pp. 140–154, 2013, doi: 10.1080/00131911.2011.648171.

R. E. Boyatzis, “Competencies as a behavioral approach to emotional intelligence,” J. Manag. Dev., vol. 28, no. 9, pp. 749–770, 2009, doi: 10.1108/02621710910987647.

D. Goleman, “Emotional Intelligence: Issues in Paradigm Building,” in The Emotionally Intelligent Workplace, C. Cherniss and D. Goleman, Eds. San Fransisco: Jossey-Bass, 2001, pp. 13–26.

E. S. Koman and S. B. Wolff, “Emotional intelligence competencies in the team and team leader: A multi-level examination of the impact of emotional intelligence on team performance,” J. Manag. Dev., vol. 27, no. 1, pp. 55–75, 2008, doi: 10.1108/02621710810840767.

H. A. Elfenbein, “Team Emotional Intelligence: What It Can Mean and How It Can Affect Performance,” in Linking Emotional Intelligence and Performance at Work: Current Research Evidence with Individuals and Groups, V. U. Druskat, G. Mount, and F. Sala, Eds. New York: Taylor and Francis Group, 2013, pp. 165–184.

M. Poskey, “The Importance of Emotional Intelligence in the Workplace: Why It Matters More than Personality - HR.com,” HR.com Maximizing Human Potential, May 16, 2005. https://www.hr.com/en/communities/training_and_development/the-importance-of-emotional-intelligence-in-the-wo_eak314gc.html.

J. D. Mayer, “What Is Emotional Intelligence?,” UNH Personality Lab. 8. 2004, [Online]. Available: https://scholars.unh.edu/personality_lab.

S. W. J. Kozlowski and B. S. Bell, “Work Groups and Teams in Organizations,” in Handbook of Psychology, Second Edition, vol. 12, I. B. Weiner, W. C. Borman, D. R. Ilgen, and R. J. Klimoski, Eds. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2012, pp. 333–375.

M. A. Marks, J. E. Mathieu, and S. J. Zaccaro, “A temporally based framework and taxonomy of team processes,” Acad. Manag. Rev., vol. 26, no. 3, pp. 356–376, 2001, doi: 10.5465/AMR.2001.4845785.

D. Goleman and A. T. K. Widodo, Kecerdasan Emosi untuk Mencapai Puncak Prestasi. Gramedia Pustaka Utama, 1999.

S. Langhorn, “How emotional intelligence can improve management performance,” Int. J. Contemp. Hosp. Manag., vol. 16, no. 4, pp. 220–230, 2004, doi: 10.1108/09596110410537379.

J. D. Mayer, P. Salovey, D. R. Caruso, and G. Sitarenios, “Emotional intelligence as a standard intelligence,” Emotion, vol. 1, no. 3, pp. 232–242, 2001, doi: https://doi.org/10.1037/1528-3542.1.3.232.

B. Cross and A. Travaglione, “The untold story: Is the enterpreneur of the 21st century defined yy emotional intelligence?,” Int. J. Organ. Anal., vol. 11, no. 3, pp. 221–228, 2003, doi: 10.1108/eb028973.

M. K. Gowing, “Measurement of Individual Emotional Competence,” in The Emotionally Intelligent Workplace, C. Cherniss and D. Goleman, Eds. San Francisco, California: Jossey-Bass, 2001, pp. 83–131.

J. D. Mayer, D. R. Caruso, and P. Salovey, “The ability model of emotional intelligence: Principles and updates,” Emot. Rev., vol. 8, no. 4, pp. 290–300, 2016.

J. D. Cohen, “The vulcanization of the human brain: A neural perspective on interactions between cognition and emotion,” J. Econ. Perspect., vol. 19, no. 4, pp. 3–24, 2005, doi: 10.1257/089533005775196750.

A. E. Boren, “Emotional Intelligence : The secret of successful entrepreneurship ?,” Leadersh. Agric., vol. 2, pp. 55–61, 2010.

B. R. Palmer and C. Stough, “Swinburne University Emotional Intelligence Test (SUEIT): Emotional Intelligence (EI),” 2001. http://www.ravansanji.ir/?9410301202.

D. Goleman, R. Boyatzis, and A. McKee, “The emotional reality of teams,” J. Organ. Excell., vol. 21, no. 2, pp. 55–65, 2002, doi: 10.1002/npr.10020.

N. Gladson Nwokah and A. I. Ahiauzu, “Emotional intelligence and marketing effectiveness,” Mark. Intell. Plan., vol. 27, no. 7, pp. 864–881, 2009, doi: 10.1108/02634500911000199.

L. M. Prati, C. Douglas, A. P. Ferris, P. S. Ammeter, and M. R. Buckle, “Emotional intelligence, leadership effectiveness, and team outcomes,” Int. J. Organ. Anal., vol. 11, no. 1, pp. 21–40, 2003, doi: 10.1108/eb028961.

T. Chi, P. P. D. Kilduff, and V. B. Gargeya, “Alignment between business environment characteristics, competitive priorities, supply chain structures, and firm business performance,” Int. J. Product. Perform. Manag., vol. 58, no. 7, pp. 645–669, 2009, doi: 10.1108/17410400910989467.

M. Reeves and M. Deimler, “Adaptability: The New Competitive Advantage,” Harvard Business Review, Harvard Business Review, 2011.

R. D. Harris, “Organizational task environments: An evaluation of convergent and discriminant validity,” J. Manag. Stud., vol. 41, no. 5, pp. 857–882, 2004, doi: 10.1111/j.1467-6486.2004.00456.x.

V. U. Druskat and S. B. Wolff, “Group Emotional Intelligence and Its Influence on Group Effectiveness,” in The Emotionally Intelligent Workplace, C. Cherniss and D. Goleman, Eds. San Fransisco: Jossey-Bass, 2001, pp. 132–155.

V. U. Druskat and S. B. Wolff, “Building the emotional intelligence of groups,” Harvard Business Review, vol. 79, no. 3, pp. 80–91, 2001.

P. Dicken, Global Shift: Mapping The Changing Contours of The World Economy, 5th ed. Los Angeles, California: SAGE Publications Ltd, 2007.

C. Cherniss and R. D. Caplan, “Implementing Emotional Intelligence Program In Organization,” in The Emotionally Intelligent Workplace, C. Cherniss and D. Goleman, Eds. San Fransisco: Jossey-Bass, 2001, pp. 286–304.

M. Zeidner, G. Matthews, and R. D. Roberts, What We Know About Emotional Intelligence: How It Affects Learning, Work, Relationships, and Our Mental Health. Cambridge, Massachusetts: MIT press, 2012.

C. S. Wong and K. S. Law, “The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study,” Leadersh. Q., vol. 13, no. 3, pp. 243–274, 2002, doi: 10.1016/S1048-9843(02)00099-1.

M. Steiner, “The search for order in a disorderly world: Worldviews and prescriptive decision paradigms,” Int. Organ., vol. 37, no. 3, pp. 373–413, 1983.

E. F. Harrison and M. A. Pelletier, “A paradigm for strategic decision success,” Manag. Decis., vol. 33, no. 7, pp. 53–59, 1995, doi: 10.1108/00251749510090593.

R. Rijamampianina and T. Maxwell, “The sharing principle: A way of managing multicultural organisations,” South African J. Bus. Manag., vol. 33, no. 2, pp. 1–11, 2002, doi: 10.4102/sajbm.v33i2.697.

R. Foster and S. Kaplan, Creative Destruction: Why Companies That are Built to Last Underperform The Market and How to Success Fully Transform Them. New York: Crown Business, 2011.

J. D. Mayer, P. Salovey, and D. R. Caruso, “Emotional intelligence: Theory, findings, and implications,” Psychol. Inq., vol. 15, no. 3, pp. 197–215, 2004.

M. R. Markovic and A. Salamzadeh, “The importance of communication in business management,” in The 7th International Scientific Conference on Employment, Education and Entrepreneurship, 2018, pp. 11–28.

J. Hassan, J. Saeid, F. Hashim, Y. Bin, and M. N. Khalil, “The impact of emotional intelligence on communication effectiveness: Focus on strategic alignment,” African J. Mark. Manag., vol. 6, no. 6, pp. 82–87, 2014, doi: 10.5897/ajmm2010.036.

C. Bachelder, “Traits of A Servant Leader: A Skilled Communicator,” 2013. http://thepurposeofleadership.com/traits-of-a-servant-leader-a-skilled-communicator.




DOI: http://dx.doi.org/10.12962/j23546026.y2020i1.7984

Refbacks

  • There are currently no refbacks.


View my Stat: Click Here

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.