Dimensi Kepercayaan dalam Usaha Pelepas Uang (Studi Kasus di Kabupaten Semarang)

Yustinus Wahyudi, Gatot Sasongko

Abstract


The informality of the money lender business is closely related to transaction costs and risks in carrying out its business. Trust is vital and plays an important role in the sustainability of money lender businesses. Trust serves to reduce transaction costs, mortgage loan risks and the determination of collateral. This study will look at the role of trust dimensions, namely ability, benevolence, and integrity in money lender loan transactions in Semarang Regency. To achieve this goal, the research uses a qualitative approach with case studies, which aims to comprehensively understand the role of the dimensions of trust in lending transactions in money lender businesses. As a result, every dimension of trust plays a role in money lender loan transactions.


Keywords


money lender; trust; ability;benevolence; integrity

Full Text:

PDF

References


Bannink, A., & Wyman, O. (2016). TRUST IN FINANCIAL TRANSACTION PROVIDERS. School of Business, Society and Engineering.

Bhawika, G. W. (2017). Risiko Dehumanisasi pada Crowdfunding sebagai Akses Pendanaan Berbasis Teknologi di Indonesia. Jurnal Sosial Humaniora, 10(1), 47–58. https://doi.org/http://dx.doi.org/10.12962/j24433527.v10i1.2355

Cazier, J. A. (2007). A framework and guide for understanding the creation of consumer trust. Journal of International Technology and Information Management, 16(2), 45–58. Retrieved from https://scholarworks.lib.csusb.edu/jitim/vol16/iss2/4/D8E4D94E73PQ/5?accountid=16607

Ennew, C. (2007). Measuring Trust in Retail Banking in China On Behalf of The Financial Services Research Forum. Retrieved from https://www.nottingham.ac.uk/business/businesscentres/gcbfi/documents/researchreports/paper57.pdf

Firdayanti, R. (2012). PERSEPSI RISIKO MELAKUKAN E-COMMERCE DENGAN KEPERCAYAAN KONSUMEN DALAM MEMBELI PRODUK FASHION ONLINE. Journal of Social and Industrial Psychology, 1(1), 1–7.

Haryani, P., Nugroho, E., & Adhipta, D. (2015). PENGARUH DIMENSI TRUST, KEAMANAN DAN PRIVASI TERHADAP KEPERCAYAAN PENGGUNA UNTUK LAYANAN CLOUD COMPUTING BERBASIS SOFTWARE AS SERVICE. JURNAL TEKNOLOGI TECHNOSCIENTIA, 8(1), 47–55. Retrieved from http://technoscientia.akprind.ac.id/full/vol8no1agus2015/047-055-pri.pdf

Haryono, A. S. (2014). Analisis Pengaruh Kualitas Layanan , Kepercayaan dan Kepuasan Terhadap Loyalitas Pelanggan Telkomspeedy dengan Metode Structural Equation Modeling, 1–8.

Helmi, A. F., & Arisudana, I. (2009). Kepemimpinan Transformasional, Kepercayaan dan Berbagi Pengetahuan dalam Organisasi. Jurnal Psikologi, 36(2), 95–105. https://doi.org/https://doi.org/10.22146/jpsi.7888

Kazlauskienė, E., & Bartuševičienė, I. (2013). Trust Dimensions in the Business Relationship. Intellectual Economics, 7(4), 497–509. https://doi.org/10.13165/IE-13-7-4-08

Listyorini, S. (2015). Kepercayaan Konsumen Terhadap Niat Beli Produk Fashion yang Dipasarkan melalui Media Sosial Facebook (Studi pada Mahasiswa S1 FISIP UNDIP Semarang). Jurnal Ilmu Sosial, 14(1), 15–27. https://doi.org/https://doi.org/10.14710/jis.14.1.2015.15-27

Manzilati, A. (2017). Metodologi Penelitian Kualitatif: Paradigma, Metode dan Aplikasi. Malang: Universitas Brawijaya Press.

Mayer, R. C., Davis, J. H., Schoorman, F. D., Mayer, R. C., & Davis, J. H. (1995). Model of Trust. Academy of Management Review, 20(3), 709–734. Retrieved from http://www.jstor.org/stable/258792

Meilianasari, Y. D. (2012). Analisis kepercayaan nasabah pengguna atm. Jurnal Manajemen Bisnis, 2(1), 29–40. https://doi.org/https://doi.org/10.22219/jmbumm.Vol2.No1.%25p

Moleong, L. J. (2006). Metodologi penelitian kualitatif. Bandung: Remaja Rosdakarya.

Moro, A., & Kodwani, D. (2012). Trust and the Demand for Personal Collateral in SME - Bank Relationships. The Journal of Entrepreneurial Finance, 16(1), 57–79. Retrieved from https://www.uclan.ac.uk/research/explore/groups/assets/igfd_trust_and_the_demand_for_personal_collateral_in_sme.pdf

Purwanto, F. A. (2017). Pengaruh Dimensi Kepercayaan (Trust) Terhadap Kepercayaan dalam Membeli Barang Secara Online (Studi Kasus Toko Online Bukalapak.com). Jurnal Saintek, 14(1), 1–9.

Rofiq, A. (2007). PENGARUH DIMENSI KEPERCAYAAN (TRUST) TERHADAP PARTISIPASI PELANGGAN E-COMMERCE (Studi Pada Pelanggan E-Commerce Di Indonesia). Universitas Brawijaya. Retrieved from http://ainurrofiq.lecture.ub.ac.id/files/2012/03/tesis_ainurrofiq_dimensi_trust.pdf

Susanti, V., & Hadi, C. (2013). Kepercayaan Konsumen dalam Melakukan Pembelian Gadget secara Online. Jurnal Psikologi Industri Dan Organisasi, 2(1), 1–7.

Wahyu Sukmaningsih, D. (2018). A Model for Lender-Borrower Trust in Peer-To-Peer Lending. ComTech: Computer, Mathematics and Engineering Applications, 9(1), 15–24. https://doi.org/10.21512/comtech.v9i1.4287

Waluyani, E. N. Y. (2010). STUDI TENTANG KEPERCAYAAN, HUBUNGAN JANGKA PANJANG DAN KINERJA OUTLET (STUDI KASUS OUTLET PERUSAHAAN ROKOK BARITO DI JEPARA). Jurnal Sains Pemasaran Indonesia, IX(2), 166–192.

Wiyani, W., & Prihantono, E. Y. (2016). Financing for the Poor : Between Formal and Informal Financial Institutions. Journal of Economics and Sustainable Development, 7(6), 59–64. Retrieved from https://iiste.org/Journals/index.php/JEDS/article/viewFile/29520/30310

Wong, D. (2017). Pengaruh Ability, Benevolence Dan Integrity Terhadap Trust, Serta Implikasinya Terhadap Partisipasi Pelanggan E-Commerce: Studi Kasus Pada Pelanggan E-Commerce Di Ubm. Jurnal Riset Manajemen Dan Bisnis (JRMB) Fakultas Ekonomi UNIAT, 2(2), 155–168. Retrieved from http://jrmb.ejournal-feuniat.net/index.php/JRMB/article/view/46




DOI: http://dx.doi.org/10.12962/j24433527.v12i1.4589

Refbacks

  • There are currently no refbacks.


Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

p-ISSN (1979-5521)  e-ISSN (2443-3527)